1. GENERAL PROVISIONS

1.1. This Agreement constitutes an official public offer by Individual Entrepreneur Vasyl Ivanovych Kravchuk (hereinafter referred to as the “Seller”) to conclude an electronic retail sales contract for goods via remote means with a legally competent natural person.

1.2. The Agreement is governed by the Civil Code of Ukraine, the Commercial Code of Ukraine (to the extent applicable), the Laws of Ukraine “On Consumer Rights Protection,” “On Electronic Commerce,” “On Information,” and “On Personal Data Protection,” legislation regarding food products, cosmetic products, advertising, and payment services, as well as other mandatory legal provisions.

1.3. If the Buyer is a consumer, no provision of the Agreement shall be interpreted as a waiver of rights or a restriction of guarantees granted to the Buyer by law. In the event of a conflict, the mandatory provision of the law shall prevail.

1.4. Seller’s Website: https://promo.doctor-magnesium.com.ua (hereinafter referred to as the “Website”). The version of the Agreement available on the Website at the time the Order is placed applies to the Order.

1.5. Acceptance is an action that unequivocally indicates the Buyer’s consent: clicking the order placement button accompanied by a clear notice regarding the payment obligation, confirming the order to an operator, making payment, or performing another action provided for on the Website. Prior to acceptance, the Buyer has the opportunity to review the terms and correct any errors in the entered data.

1.6. After the Order is placed, the Buyer receives confirmation in electronic form, enabling the storage and reproduction of information regarding the Order and the terms of the agreement.

2. DEFINITIONS

2.1. “Goods” — products presented on the Website. The legal classification of each item is determined by its actual composition, intended use, method of application, manufacturer documentation, labeling, and applicable legislation, rather than solely by its commercial name.

2.2. “Buyer” — a person who places an Order. “Consumer” — an individual who purchases products for personal needs not directly related to entrepreneurial activity or the performance of duties as an employee.

2.3. “Order” — a request generated by the Buyer to purchase specific goods, specifying the quantity, price, and methods of payment and delivery.

2.4. “Recipient” — the Buyer or another person designated by them. “Carrier” — a postal service operator, specifically “Nova Poshta”. “Payment Service” — LiqPay, NovaPay, a bank, or another lawfully engaged institution.

3. PRE-CONTRACTUAL INFORMATION AND SUBJECT MATTER

3.1. The Seller undertakes to transfer the Goods to the Buyer in accordance with the confirmed Order, and the Buyer undertakes to accept and pay for them.

3.2. Prior to the conclusion of the contract, the Buyer is provided with accessible, accurate, timely, and necessary information regarding the Seller, the main characteristics of the Goods, the price, all known additional charges, payment terms, delivery, the validity period of the offer, warranties, the procedure for contract termination, returns, the submission of claims, and other information required by law.

3.3. For pre-packaged food products sold remotely, mandatory information—with the exception of the “use-by” date or minimum durability date in cases prescribed by law—must be available prior to the sale; the full scope of mandatory information shall be provided at the time of delivery.

3.4. Information on the Website must not contradict the product labeling. In the event of a technical discrepancy, the Buyer must contact the Seller before using the product; the Seller is obliged to rectify the error and, if the error influenced the purchasing decision, ensure the exercise of the Buyer’s rights.

4. PLACING AND CONFIRMING AN ORDER

4.1. An order is placed via the shopping cart, a form on the Website, telephone, email, a messenger service, or another channel explicitly offered for this purpose.

4.2. The Buyer provides only the data necessary to fulfill the Order and is responsible for its accuracy. Data regarding a different Recipient is transmitted only if there is a legal basis for doing so and after the Recipient has been informed.

4.3. An automated notification regarding the receipt of a request does not necessarily constitute final confirmation of product availability. The essential terms of a specific Order are determined by the Seller’s confirmation and the information retained by the Buyer.

4.4. The Seller may propose a modification to or cancel the Order if the product is unavailable, payment is not confirmed, fulfillment would be unlawful, or an obvious technical error or reasonable indications of fraud are detected. Any prepayment received shall be refunded without undue delay within the timeframe established by law.

5. PRODUCT INFORMATION AND LABELLING

5.1. The Product page and its labeling must contain information mandatory for the relevant product category: name, composition, quantity, intended use, method of application or consumption, warnings, storage conditions, expiration date, batch number, manufacturer, importer or responsible person, and other details.

5.2. Images are for illustrative purposes only. Variations in packaging design are permitted provided that essential characteristics remain unchanged and proper labeling is present.

5.3. Before opening and using the product, the Buyer shall check the name, packaging integrity, composition, intended use, expiration date, and warnings. This does not limit the Buyer’s rights in the event of hidden defects or inadequate information.

6. PRODUCT CATEGORIES AND MEDICAL WARNINGS

6.1. The trade name “magnesium oil” does not define the product’s legal status. A specific product may be classified as a cosmetic product, a foodstuff, a dietary supplement, or fall under another legal category.

6.2. Internal use is permitted only for products legally placed on the market as foodstuffs or dietary supplements and bearing the appropriate labeling. Cosmetic products must not be swallowed or used for purposes other than those intended.

6.3. A dietary supplement is not a medicinal product; it is not intended to diagnose, treat, or prevent diseases and is not a substitute for a balanced diet. The recommended daily intake must not be exceeded.

6.4. Site materials, reviews, and manager responses do not constitute medical advice, a diagnosis, or a prescription. Claims regarding product properties must comply with the authorized category, labeling, and supporting evidence.

6.5. Pregnant or breastfeeding women, children, individuals with chronic conditions, impaired renal function, or allergies, as well as those taking medication, should follow the labeling instructions and consult a doctor if necessary.

6.6. Use should be discontinued in the event of an adverse reaction. Medical attention should be sought if acute symptoms occur. These warnings do not absolve responsible parties of liability for unsafe, defective, or incorrectly labeled products.

7. PRICE, PAYMENT, AND PAYMENT DOCUMENT

7.1. Prices are stated in hryvnias. The Seller is not a VAT payer; VAT is not charged separately.

7.2. Prior to Order confirmation, the Buyer sees the total cost of the Goods and any additional charges known to the Seller. Carrier and NovaPay fees may be payable separately if clearly communicated prior to acceptance.

7.3. Payment is made via LiqPay, by cash on delivery via NovaPay, by bank transfer, or by any other method available in the Order form.

7.4. The Seller does not receive PINs, CVV/CVC codes, banking app passwords, or one-time codes. Payment is deemed completed upon confirmation by the payment institution or receipt of funds.

7.5. The settlement document is provided in paper or electronic form in accordance with the requirements of legislation on settlement operations.

8. DELIVERY AND TRANSFER OF RISK

8.1. Delivery is carried out by Nova Poshta to a branch, a parcel locker, or a specific address, provided the service is available. Delivery times are estimates unless expressly agreed otherwise.

8.2. The risk of accidental damage passes to the Buyer at the moment the Goods are handed over to them or to a third party designated by them, except where otherwise provided by law. The carrier’s terms and conditions may not restrict the consumer’s rights vis-à-vis the Seller.

8.3. Upon receipt, it is recommended to inspect the shipment in the presence of the carrier’s representative. A formal report, photographs, or video footage facilitate the substantiation of the circumstances, but their absence does not, in itself, deprive the Buyer of their statutory rights.

8.4. In the event that the shipment is not received, re-shipment may be carried out following compensation for documented actual expenses, provided this is permitted by law and the failure to deliver was not caused by the Seller.

9. QUALITY, SAFETY, AND RECALL

9.1. The Seller shall deliver goods that comply with the Order, labeling, and mandatory requirements. The Buyer is obliged to adhere to storage conditions after receipt.

9.2. The Seller is not liable for any deterioration in properties caused by a proven violation of storage or usage conditions after delivery, but is liable for defects that existed prior to delivery and in other cases established by law.

9.3. In the event of a suspected safety risk, the Seller may halt sales, notify buyers, arrange for a return, replacement, or refund, provide information to competent authorities, and implement traceability measures. Such notifications are service-related rather than promotional.

10. RIGHT TO WITHDRAW FROM A DISTANCE CONTRACT

10.1. The Consumer has the right to terminate a distance contract by notifying the Seller within fourteen days of receipt of the goods or confirmation of the information, unless otherwise expressly provided by law.

10.2. If the mandatory confirmation of information was not provided, the time limit and consequences shall be determined by applicable law. The Seller shall not use this Agreement to shorten the statutory time limit.

10.3. The right of termination may not apply in cases expressly defined by law, particularly regarding goods manufactured or modified to individual specifications, perishable goods, and other statutory exceptions.

10.4. The exception regarding goods of satisfactory quality does not apply to claims related to defects, safety hazards, non-conformity with the Order, falsification, or failure to provide mandatory information.

11. EXCHANGE AND RETURN OF GOODS OF SATISFACTORY QUALITY

11.1. The consumer may exercise the right to exchange a non-food product of satisfactory quality within fourteen days, excluding the day of purchase, provided the product has not been used and retains its original appearance, consumer properties, seals, and labels, and proof of purchase is provided, unless otherwise established by law.

11.2. The list of products of satisfactory quality that are not subject to exchange or return applies in the version effective as of the date the request is made. This list may include, in particular, food products and perfumery and cosmetic products.

11.3. The absence of a paper receipt is not automatic grounds for refusal if the purchase is confirmed by an electronic payment document, a bank transaction, Order details, or other appropriate proof.

11.4. The return of non-defective goods is carried out only after the shipping method has been agreed upon. The Buyer must not send the goods via cash-on-delivery without the Seller’s written consent.

12. GOODS OF INADEQUATE QUALITY

12.1. In the event of a defect, the Consumer has rights expressly provided for by law, including claims for a proportionate reduction in price, rectification of the defect, reimbursement of expenses, replacement, or termination of the contract and a refund where appropriate.

12.2. To consider the claim, the Seller may conduct an inspection, quality check, or expert examination. If the defect arose through the fault of the manufacturer or the Seller, the responsible party shall bear the necessary costs; if a violation of usage or storage rules by the Buyer is proven, the claim may be rejected.

12.3. The Buyer is advised to stop using the product, retain the packaging and batch number, and provide photographs. This is a recommendation regarding evidence and safety, not an additional condition for exercising statutory rights.

13. INQUIRIES, CLAIMS, AND REFUNDS

13.1. Requests should be sent to [email protected] or to the Seller’s postal address. It is advisable to include your full name, contact details, order number, the product in question, the circumstances, and your specific request.

13.2. The Seller may request only the information necessary to identify the purchase, verify quality, and process the refund. The Seller will never ask for a PIN, CVV/CVC, password, or one-time bank code.

13.3. Funds are refunded using the method and within the timeframe prescribed by law—typically via the original payment channel or to an agreed-upon bank account. The time required for the funds to actually be credited to the account may depend on the bank or payment institution.

14. PERSONAL DATA AND NOTICES

14.1. Personal data is processed in accordance with the Privacy Policy. Data transfer to LiqPay, NovaPay, Nova Poshta, banks, and contractors is permitted only to the extent necessary and on a lawful basis.

14.2. Marketing communications are sent only where there is a proper legal basis and the option to opt out. Order confirmations, payment status updates, waybills, and notifications regarding returns, claims, or safety matters are classified as service-related communications.

15. LIABILITY AND FORCE MAJEURE

15.1. The Parties shall be liable in accordance with the law. Nothing herein excludes liability that cannot be limited by law, including liability for harm to life or health, defective products, willful misconduct, unlawful data processing, or violations of consumer rights.

15.2. A Party shall be exempt from liability for a proven breach caused by extraordinary and unavoidable circumstances. Force majeure does not extinguish the monetary obligation to refund payment for an unfulfilled Order if such obligation arises under the law.

16. DISPUTES, TERM, AND AMENDMENTS

16.1. Disputes may initially be resolved through negotiations and a written claim. The consumer retains the right to contact the State Service of Ukraine on Food Safety and Consumer Protection, the Ukrainian Parliament Commissioner for Human Rights, other authorities, or the courts.

16.2. The Agreement is effective from the moment of acceptance until the obligations are fulfilled. Amendments shall not have retroactive effect on Orders that have already been confirmed, unless otherwise provided by law or unless the amendment improves the Buyer’s position.

16.3. The Ukrainian version shall prevail. In the event of translation and any discrepancies, the Ukrainian text shall apply, unless mandatory provisions require otherwise.

SELLER / DATA CONTROLLER DETAILS

The document revision date does not exempt the Seller from the obligation to timely update the terms following changes in legislation, product assortment, product categories, payment or delivery methods, or the functionality of the Site.